A refund can be issued on items returned within 14 days of receipt or an exchange can be issued within 28 days of receipt of purchases.

Return Address:  JMH Jewellery, Unit 19 Western Parkway Business Centre, Ballymount Rd, Dublin 12, D12 W978, Ireland.

Refunds: Can only be made in the original tender of purchase. Online refunds will be processed to the original payment card or type. If the original payment type is unavailable, we can offer you an exchange or a balance transfer. We are happy to refund your items provided they are returned to us tagged, unused with original packaging and are fit for resale and returned to us within 14 days of receipt of purchases.

Exchange or credit: Can be given provided items are returned to us tagged, unused, with original packaging and are fit for resale and returned to us within 28 days of receipt of purchases.

Returns and exchanges can be made on full or partial transactions. We adopt a no quibble policy to products with a manufacturing defect. For reasons of hygiene, unless faulty or not as described, we cannot offer an exchange or refund on Earrings.

Please note that we do not accept returns on personalised, made to order, items. This does not affect your statutory rights.

Postal information: To help us process your refund/exchange efficiently:

1. Ensure the goods are packed in their original packaging. If original packaging is unavailable, please package appropriately so as not to damage the item.
2. Include the following details with your return: Customer Name; Order Number; Reason for Return.
3. Return to JMH Jewellery, Unit 19 Western Parkway Business Centre, Ballymount Rd, Dublin 12 D12 W978, Ireland, by post.

Your refund will be issued once the return has been received by us. Please allow up to 14 days for your account to be credited. Where an item is faulty or damaged, we will refund you the original delivery charge in addition to the returns delivery charge. Please retain proof of postage. Please note all breakages on receipt must be notified to JMH Jewellery within 24 hours of receipt. This can be done by phone or email to info@jmhjewellery.com.

The original delivery charge will not be refunded if an item is unwanted, this does not apply during the cooling off period. The return delivery charge will not be refunded. The above policy does not affect your statutory rights.

Please note all returns are your responsibility until they reach us. We recommend you use a postal service that insures you for the value of the goods you are returning.